Your questions, honestly answered

We run medical consultations by telehealth with qualified Australian doctors, Australia-wide. You start with a structured medical questionnaire. Then you have a live consultation with a doctor who reviews your history and goals. The doctor works through any next steps with you.

The questionnaire is an intake form that gathers your history before you meet a doctor. It is not a consultation. It is never used on its own to diagnose or to decide on treatment. The consultation is a live conversation with a doctor. It is a required part of the process before any treatment decisions are made.

It is a free 10-minute discovery call with a founder, Ken or Adam. They explain how the clinic works and help you find the right starting point. You can ask anything you like about the clinic. It is not a medical consultation, and no treatment is discussed. Your care itself is always led by a qualified Australian doctor.

The discovery call is free, runs about 10 minutes and is with a founder. It is an orientation conversation about how the clinic works and where to start. It is not a medical consultation. A doctor consultation is the clinical step. You complete the questionnaire first, then you meet a qualified Australian doctor in a live telehealth consultation. That consultation always comes before any treatment decisions are made. You can start with either one.

It depends which option you chose. With the Performance Consultation at $149, you go straight to booking your 20-minute consultation. With the Advanced Performance Consultation and Blood Panel at $349, we email your blood test referral and instructions instead. Once your results are back and reviewed, we send you a private link to book your consultation.

Telehealth suits many situations, though not all of them. Your doctor may recommend in-person assessment, general practitioner review, referral to another practitioner, further investigation, or no treatment, depending on your circumstances. Telehealth is not suitable for all conditions. In an emergency, call 000.

Not always. A consultation is not a prescription. Your doctor assesses you first, then talks through the options with you, including the option of no treatment. Any treatment is prescribed only if deemed medically appropriate. In accordance with Australian regulatory requirements, we do not advertise specific prescription medicines.

It depends on what your doctor finds. Possible outcomes include general advice, lifestyle guidance, a referral to another practitioner, further investigation such as pathology, ongoing monitoring, a treatment if deemed medically appropriate, or no treatment. Individual results vary.

We consult on 6 pathways: Performance & Energy, Recovery & Injury Support, Weight Loss & Body Composition, Hormonal Health, Sleep, Focus & Mental Clarity, and Longevity & Healthy Ageing. Each one is a medical consultation with a doctor.

Where it is relevant, pathology can help your doctor make safe, considered decisions and review your care over time. Whether any pathology is needed is a clinical decision made during your care.

There are two ways to start. The Performance Consultation is $149 AUD, one-time, and gives you a 20-minute consultation with a qualified Australian doctor. The Advanced Performance Consultation and Blood Panel is $349 AUD, one-time. Comprehensive blood panel included. Required for anyone undergoing hormone health assessment or considering hormone-related treatment options, and also suitable if you would like pathology included as part of your assessment. Ongoing care is a separate APC Membership at $99 per month, with a six-month minimum. Any medication is separate and is not included in these fees.

Consultation fees may sit outside Medicare and the PBS. Some private health funds cover part of a consultation through extras. This depends on your fund and policy, so check with your fund. We provide itemised invoices to help.

No. The membership is entirely optional and separate from the consultations. You can book a one-time consultation, complete it, and decide afterwards whether ongoing membership suits you. Booking a consultation does not enrol you in anything.

Ongoing care is the optional APC Membership, a separate offering that runs over six months. It can include scheduled reviews, ongoing clinical oversight, and access to the care team. The membership fee covers only those membership services. What is included is set out before you subscribe.

The membership is $99 per month with a six-month minimum commitment, a total minimum of $594 AUD. This is set out before you subscribe. It does not renew automatically: at the end of the six months you choose whether to continue. You can cancel at any time by contacting the care team, and the remaining monthly payments in the six-month minimum term stay payable while you keep access to the included services for that term. If we cannot provide the included services, we will contact you to arrange an alternative or a refund of the affected fees. The full terms are in our Terms of Service.

Charges are separate and itemised. The consultation fee is separate from the membership fee. Any pathology outside an included blood panel carries its own cost. Medication costs, pharmacy charges and any delivery charges are set and billed by your chosen pharmacy, not by us. We explain the fees before you commit to anything.

Your personal and health information is handled under the Australian Privacy Principles and our Privacy Policy. We collect only what is needed to provide your care and to meet our legal and professional obligations. You can read the detail on our privacy page.

Your information is available to the doctors and care team involved in your care. Where coordinated care with another practitioner helps, that happens with your consent. Our Privacy Policy explains how your information is stored, used and disclosed.

You can reschedule or cancel a consultation by contacting the clinic. Cancellation terms, including any fee, are set out in our Terms and Conditions, so you know where you stand before you book.

Telehealth is not suitable for emergencies. If you or someone else is at risk or facing a medical emergency, call 000 straight away. For mental health support, you can also call Lifeline on 13 11 14.